PRIVACY POLICY | Home Host Elite Co. Ltd
Last updated: September 2026
Home Host Elite Co. Ltd is committed to protecting your privacy and handling your personal information responsibly, securely and transparently.
This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with and the rights you have in relation to your personal information.
Home Host Elite Co. Ltd is registered in England and Wales. Company Number: 17241112 Email: hello@homehosteliteco.com Website: homehosteliteco.com
1. Information We Collect
Depending on how you interact with Home Host Elite Co. Ltd, we may collect:
• Full name
• Address
• Telephone number
• Email address
• Property address and access information
• Emergency contact details
• GP or healthcare contact details where appropriate
• Information about routines, mobility or communication needs
• Allergies and relevant wellbeing or health information
• Key-safe or property access information
• Details relating to the services you request
• Payment and billing information
• Correspondence between you, your family and Home Host Elite Co.
• Records relating to visits, incidents, concerns or service delivery
• Information submitted through our website or enquiry forms
We only collect information that is reasonably necessary to provide, manage and improve our services.
4. Health and Wellbeing Information
As part of our Lifestyle Support services, we may sometimes need limited information about a client’s health, wellbeing, mobility, allergies, communication needs or other relevant circumstances.
Health information is considered special category personal data and receives additional protection under UK data protection law.
We will only collect this information where it is relevant and necessary to provide safe and appropriate support.
We will take additional care when storing, accessing and sharing this information and will limit access to people who genuinely need it in order to provide or manage the agreed service.
Where required, we will identify and document the appropriate legal condition for processing this type of information.
7. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, tax, insurance or contractual requirements.
Different records may need to be kept for different periods.
When information is no longer required, it will be securely deleted, destroyed or anonymised where appropriate.
The ICO expects privacy information to explain retention periods or the criteria used to decide them.
10. Cookies and Website Information
Our website may use cookies and similar technologies to:
• Help the website function correctly
• Understand how visitors use the website
• Improve website performance and user experience
• Support marketing activities where appropriate
Where consent is required for non-essential cookies, you will be given a choice through our cookie settings or banner.
You can also control cookies through your browser settings.
13. Complaints
If you have any concerns about how we collect, use or protect your personal information, please contact us first so we can try to resolve the issue.
Email: hello@homehosteliteco.com
You also have the right to raise a concern with the Information Commissioner’s Office if you are unhappy with how your personal information has been handled.
The ICO is the UK’s independent data-protection regulator.
2. How We Use Your Information
We may use your personal information to:
• Respond to enquiries
• Arrange and provide Lifestyle Support
• Arrange Property Services
• Manage bookings and scheduled visits
• Create and manage client records
• Communicate with clients and authorised family members
• Provide agreed family reassurance updates
• Manage property access and security information
• Process payments and issue invoices
• Manage complaints, incidents or safeguarding concerns
• Maintain appropriate business and financial records
• Meet our legal, regulatory and insurance obligations
• Improve our services and website
• Send marketing communications where you have agreed to receive them
We will only use personal information for purposes that are appropriate and relevant to our relationship with you.
3. Our Lawful Basis for Using Your Information
Under UK data protection law, we must have a lawful reason for collecting and using personal information. The appropriate lawful basis depends on why we are using the information. The ICO requires businesses to identify and communicate these lawful bases.
We may rely on:
Contract
Where the information is necessary for us to provide a service you have requested or to take steps before entering into a service agreement.
Legal obligation
Where we are required to keep or use information to meet our legal, tax, employment, insurance or regulatory responsibilities.
Legitimate interests
Where it is reasonably necessary for us to operate and manage our business, communicate with clients, maintain records, protect our business or improve our services, provided those interests do not override your rights.
Consent
Where you have specifically agreed to a particular use of your information, for example certain marketing communications.
5. Who We May Share Information With
We do not sell personal information.
Where necessary, we may share relevant information with:
• Staff members or contractors providing an agreed service
• Accountants and professional advisers
• Insurance providers
• Payment-processing providers
• Website, email or business software providers
• IT and data-storage providers
• Emergency services where required
• Healthcare professionals where appropriate, authorised or necessary
• A client’s nominated family member or representative where agreed
• Legal or regulatory authorities where we are required to do so
Only information that is reasonably necessary for the particular purpose will be shared.
Where third-party service providers process information on our behalf, we expect them to protect it appropriately.
8. Data Storage and Security
We take reasonable technical and organisational measures to protect personal information against:
• Unauthorised access
• Accidental loss
• Misuse
• Disclosure
• Alteration
• Destruction
Access to sensitive client information is limited to people who require it for legitimate business or service-delivery purposes.
We take particular care with confidential information such as health information, property-access details and key-safe codes.
11. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you the right to:
• Ask what personal information we hold about you
• Request a copy of your information
• Ask us to correct inaccurate or incomplete information
• Request deletion of your information in certain circumstances
• Request restriction of how your information is used
• Object to certain uses of your information
• Withdraw consent where processing relies on consent
• Request transfer of certain information where applicable
To exercise any of these rights, contact:
We may need to verify your identity before responding.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our services, systems or legal obligations change.
The latest version will always be available on:
We recommend reviewing this policy periodically.
6. Family Members and Authorised Contacts
Where a family member or representative arranges services for another person, we may communicate with that person where appropriate.
During onboarding, we will establish who is authorised to receive information and what type of updates may be provided.
We will respect the privacy and wishes of the individual receiving the service and will not routinely share personal information with family members unless this has been agreed or another lawful reason applies.
9. Marketing Communications
We may send information about Home Host Elite Co. services, updates or newsletters where you have agreed to receive them or where permitted by law.
You can unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting:
Stopping marketing communications will not affect important service-related communications.
12. Third-Party Websites
Our website may contain links to external websites or services.
Home Host Elite Co. Ltd is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any external website you visit.
15. Contact Us
If you have any questions about this Privacy Policy or how Home Host Elite Co. Ltd handles personal information, please contact:
Home Host Elite Co. Ltd
Email: hello@homehosteliteco.com
Website: homehosteliteco.com